Falkirk & Clackmannanshire Carers Centre is committed to protecting all personal data relating to people who use or ask to use our services.

This website privacy notice describes how we protect and make use of the information you give us when you use this website.

While we cannot guarantee that information sent electronically through the website is completely secure, any personal information we hold about you is stored and processed in line with the General Data Protection Regulation as outlined in our Privacy Notices below:


Who we are

Falkirk & Clackmannanshire Carers Centre provides information and support to carers in Falkirk district and Clackmannanshire.  The Carers Centre is managed by a local voluntary organisation, Central Carers Association (CCA), which is registered in Scotland as a company limited by guarantee with charitable status.   CCA’s Charity Number is SC023658 and its Company Number is SC184443.

For the purposes of processing personal data, Central Carers Association is the ‘data controller’ which means that it decides how personal data is processed and for what purpose.


Data we gather

We gather and use certain information about individuals in order to provide services and to enable certain functions on this website.  We also collect information to better understand how visitors use this website and to present timely, relevant information to them.

We may collect the following information:

  • Name and contact information, including email address, if you have provided it
  • Information you have provided in relation to your enquiry
  • Website usage data


How we use this data

Collecting this data helps us understand what you are looking for from the organisation, enabling us to deliver improved services.  Specifically, we may use data:

  • For our own internal records
  • To improve the website and the services we provide
  • To contact you in response to your enquiry


Cookies and how we use them

What is a cookie?

A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website.  Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.

How we use cookies

We may use cookies to:

  • Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.
  • Ascertain and analyse information about browsers viewing our website
  • Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

Controlling cookies

You can use your web browser’s cookie settings to determine how our website uses cookies.  If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.  However, please note that doing this may affect how our website functions.  Some pages and services may become unavailable to you.

Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.  To learn more about cookies and how they are used, visit All About Cookies.


Links from our site

Our website may contain links to other websites.  Please note that we have no control of websites outside the domain.  If you provide information to a website to which we link, we are not responsible for its protection and privacy.

Always be wary when submitting data to websites.  Read the site’s data protection and privacy policies fully.

This website privacy notice is updated from time to time.  The latest version, update on 23 May 2018, is published on this page.

If you have any questions about this policy, please contact the Carers Centre.